Privacy Policy

Introduction

nexolavira ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our budget variance analysis services and visit our website at nexolavira.com.

We understand that managing your financial data requires trust, and we take that responsibility seriously. This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable Australian privacy laws.

Information We Collect

Personal Information

When you use our services or contact us, we may collect various types of personal information, including:

• Contact details such as your name, email address, phone number, and postal address
• Professional information including job title, company name, and industry sector
• Financial data you provide for budget analysis purposes
• Account credentials and authentication information
• Communication records when you contact our support team
• Billing and payment information for our services

Automatically Collected Information

Our systems automatically collect certain information about your device and usage patterns:

• IP address and location data
• Browser type, version, and operating system details
• Website usage statistics and navigation patterns
• Device identifiers and technical specifications
• Session duration and page interaction data

How We Use Your Information

We process your personal information for several legitimate business purposes:

Information Sharing and Disclosure

We maintain strict controls over how your information is shared. We may disclose your personal information only in these specific circumstances:

Service Providers

We work with trusted third-party service providers who assist us in delivering our services. These include:

• Cloud hosting providers for secure data storage
• Payment processors for billing and subscription management
• Communication platforms for customer support
• Analytics services for website performance monitoring

All service providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law, including:

• Responding to valid legal requests from law enforcement or government agencies
• Complying with court orders, subpoenas, or other legal processes
• Protecting our rights, property, or safety, or that of our users
• Investigating suspected fraud or security breaches

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information:

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided at the end of this policy. We'll respond to your request within 30 days and may ask you to verify your identity to protect your personal information.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, use, or disclosure:

Technical Safeguards

• SSL/TLS encryption for all data transmission
• Advanced encryption standards for data storage
• Multi-factor authentication for system access
• Regular security audits and vulnerability assessments
• Automated backup systems with secure off-site storage

Administrative Safeguards

• Strict access controls limiting who can view your information
• Regular staff training on privacy and security practices
• Comprehensive data handling policies and procedures
• Incident response protocols for potential security breaches

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

Active Account Data

While your account remains active, we retain your personal information to provide ongoing services and support. This includes your profile information, financial data, and service usage records.

Inactive Account Data

If you stop using our services but don't close your account, we may retain your information for up to 3 years to allow for potential reactivation.

Closed Account Data

After you close your account, we typically delete your personal information within 90 days. However, we may retain certain information longer if required by law or for legitimate business purposes such as:

• Resolving disputes or enforcing agreements
• Complying with legal retention requirements
• Maintaining business records for tax or audit purposes

International Data Transfers

While nexolavira is based in Australia, we may transfer your personal information to other countries for processing or storage. When we do this:

• We ensure the destination country has adequate privacy protections
• We use contractual safeguards to protect your information
• We maintain the same level of protection as required under Australian law
• We provide notice of any significant changes to our data transfer practices

Currently, some of our cloud infrastructure is hosted in secure facilities within Australia and the United States, with strict contractual protections in place.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and improve our services:

Essential Cookies

These are necessary for the website to function properly and cannot be disabled. They include authentication cookies and security tokens.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website, helping us improve functionality and user experience.

Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your user experience.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. When we make significant changes:

• We'll notify you via email if you have an active account
• We'll post a prominent notice on our website
• We'll update the "Last Updated" date at the top of this policy
• We'll provide a summary of key changes when appropriate

We encourage you to review this policy regularly to stay informed about how we protect your personal information.

Privacy Complaints

If you believe we have mishandled your personal information, you can lodge a complaint with us. We'll investigate your concern and respond within 30 days. If you're not satisfied with our response, you may also contact: